Dynamic and Engaging Customer Service and Experience Keynote Speaker, Corporate Trainer, and Author
Customer Experience, Leadership, Branding, Teamwork/Teambuilding, Change, Communication
Armed with more than 25 years of experience in the hospitality and non-profit services industries, Calvin's audiences learn real-life, hands-on practical customer experience and leadership principles which can be easily applied to business challenges today.
Calvin designed a practical and systematic technique called The ICONIC Framework™ to help organizations achieve and maintain iconic status in the eyes of their customers. The ICONIC Framework was built based on nearly two decades of practical branding and leadership experience, and countless hours of readings from secondary research of iconic brands over the years.
He has served as CEO of the Soulsville Foundation, a Memphis-based non-profit built on the rich legacy and tradition of the iconic 60's and 70's soul recording label, Stax Records. Calvin also served as marketing and brand strategist for the fundraising arm, ALSAC, for St. Jude Children's Research Hospital.
The pinnacle of his hospitality career was his promotion to vice president of brand marketing with Hilton Worldwide where he was responsible for the marketing and public relations efforts for more than 150 Homewood Suites by Hilton hotels.
While under his leadership, Homewood Suites by Hilton was voted best in class by numerous consumer advocacy publications, including Consumer Reports and recognized four times by J.D. Power and Associates for its unwavering commitment to customer service quality.
Clients that Calvin has engaged and entertained include: MPI- Minnesota, Association of Legal Administrators, Blue Cross-Blue Shield, Guilford Merchants Association, Choice Hotels International, Georgia Pharmacy Association, Hilton Worldwide, Minnesota Federal Credit Union, Great Clips Inc., Wells Fargo, Minnesota Society of CPA's, Nashville Symphony, RAdio City Music Hall, Madison Square Garden, University of Minnesota, Association of Residential, and The Target Center.
Calvin was born and raised in the infamous Cabrini Green housing projects in Chicago during the era of the iconic 70's syndicated television show, Soul Train. Calvin's enthusiasm and immeasurable passion for music has continued throughout his adult years.
Today, he leverages his life experiences as a business leader along with the universal language of music to engage and connect with his audiences. He has energized and motivated people nationwide with his high-content, unorthodox, and humorous platform.