Charles (Ryan) Minton
Award-winning World-Class Customer & Employee Experience Keynote Speaker, and Bestselling Author, "Thanks for Coming In Today"
Fee Range: $10,000 - $15,000
Employee Experience, Customer Experience, Culture Leadership
Ryan Minton Sees Phenomenal Customer Service as a Natural Extension of Phenomenal Employee Culture!
An award-winning Marriott Hotelier, Ryan Minton shares how to deliver an amazing customer and employee experience by sharing ideas, tools and customer service secrets for immediate, powerful, and game-changing results.
Ryan's ability to assemble dynamic teams, to create environments where employees feel valued and empowered, and his capacity to identify inefficiencies have led to record-breaking revenues, profits, and some of the highest recognition in hospitality.
Author of the bestselling book, "Thanks for Coming In Today", Ryan shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a customer's experience memorable.
Ryan's Most Requested Keynote Experiences include:
- Thanks for Coming in Today! Creating a culture where employees thrive and customer service is alive!
By providing your customers with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what we often forget is that great customer experience starts with happy employees. Ryan shares immediate, low-cost solutions to transform your workplace into a customer-centric enterprise.
The power of B.P.A. - Blowing people away (both your customers and your employees)!By empowering your employees, you open the floodgates for unparalleled customer experience. In this content-rich presentation, Ryan will share best practices and strategies that lead to an amazing customer experience!
Winning customer experience strategiesRyan shares how to create a customer experience that will create loyal raving fans out of your customers that will keep them coming back again and again.
"As a 26-year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service - and Ryan Minton is sharing his expertise in his fantastic new book “Thanks for Coming in Today." I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk and knows how to lead teams to do the same. This is not some empty academic theory. I encourage you to buy a copy for every member of your team to learn his “behind-the-scenes” secrets to world-class excellence…before your competition does!” ~MARK DAVID JONES, President, Small World Alliance, and former Disney executive
His audiences include: Disney, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters, Delaware North, Planet Fitness Midwest, Hilton Hotels Worldwide, Jaguar, Land Rover, Whirlpool, Hilton Hotel, Customer Contact Week, Hospitality & Tourism Management, Florida Atlantic University, DEO: The Dentist Entrepreneur Organization, Ohio Hotel & Lodging Association, Donatos Pizza, IHG, UC Health, Cincinnati Zoo & Botanical Garden, West Chester Liberty Chamber Alliance, Butler County Visitor's Bureau, Westin Hotel, MPI-Ohio, TriHealth,
As an Award-winning Speaker and Author, Ryan has been named:
- #4 on the Worlds Top 30 Hospitality Professional Speakers by Global Gurus
- Great Leader Under 40 by Cincinnatti Venue Magazine
- One of Cincinnati Business Courier's Favorite People
- Contributing Thought Leader and Member of Newsweek Expert Forum
- "Thanks for Coming In Today" Named as “20 Books to Make 2022 Your Best Year Ever” List by Global Gurus
- Amazon Best Selling Book- "Thanks for Coming In Today"